+ My seats are labeled 2 and 4. Are those seated together?
In theatre, the orchestra right is organized by even numbers, so the odd numbers are skipped over. Orchestra left is organized by odd numbers, meaning the even-numbered seats are skipped over, so yes they are in fact together!
+ Help! I can't log into my account to buy tickets.
If you do not have an account, click “Create a new account.” If you have not previously logged in with your email or are unsure of your password click “Forgot your password?” and follow directions.
If you continue to have problems, call the box office to place your ticket order over the phone.
+ Can I show my tickets from my phone?
We prefer printed tickets. Data coverage is spotty and may not connect. Also, if a seating dispute comes about, it’s more efficient for our house managers to use paper instead of your phone to verify validation. If you forget your tickets, see the box office at the event to reprint from your account.
+ Can I take pictures?
No. Electronic devices distract from the performance and due to contractual agreements with performers, photography and recording devices are strictly prohibited and cell phones must be silenced.
+ Is your website secure?
Yes! Payment information is taken through our ticketing platform, Arts People. We do not store payment information.
+ Do you sell tickets through a third party?
No. We do not use third party ticketing services for shows that we present.
+ Will my private and personal information be safe from third parties?
We respect the private and personal nature of information collected in the normal course of business and ticket sales. We will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party. We will take adequate measures to prevent the theft, loss or misuse of your personal information.
+ How early should I arrive for a show?
Lobby doors and box office generally open one hour prior to each event. Please allow time for travel and parking. Doors to the theatre's seating area typically open thirty minutes prior to start time.
+ What if I'm late for a performance?
Latecomers are seated at a suitable interval in the program or at an applause break. Performances start at the time stated on your ticket. If you arrive late and the performance has begun, ushers will seat you where it will be least disruptive. You may take your reserved seat during intermission.
+ Does the facility have an elevator?
Yes. Patrons enter in door #9. The elevator is located up a ramp on your left. The theatre is located on the second floor. The main entry and exit of the theatre is in an incline, no stairs.
+ What assistance is provided for patrons with special needs?
Patrons with special needs should notify the Box Office when purchasing tickets. Handicapped parking, wheelchair seating, hearing assistance listening devices, and other special services will be on a best efforts basis and cannot be guaranteed.
Wheelchair seating is indicated with an icon. You’ll need to contact the box office if you indeed are needing to remain in your wheelchair during the performance so that we have the seat removed prior to your arrival. If you do not contact us, the fixed seat will be there when you arrive.
+ Can I use my walker?
Absolutely. Ask for assistance from a volunteer to fold your walker and store in back or side of theatre during the show to keep aisles clear.
+ What is will call and how does it work?
Will Call tickets may be picked up starting one hour prior to the event start time. Unless specifically posted, Will Call is located at the Will Call Office in theatre lobby opposite the Box Office window and is for patrons who paid for tickets and chose “will call” for delivery method.
+ I lost my tickets! What do I do?
If your tickets are lost, there is no need to worry. Please call the box office where we have a record of all ticket sales. We can reprint and set aside at will call for you for pick up at the event.
+ Do you offer concessions or serve alcohol?
SMPAC is a smoke-free facility within the School District of South Milwaukee. Smoking, vaping and alcohol are prohibited. Food and non-alcoholic beverages are permitted in the lobby only. Bottled water is allowed in the theatre. Concessions are not normally available.
+ Will SMPAC cancel a performance due to weather?
South Milwaukee Performing Arts Center events are not cancelled due to weather, unless performers cancel due to weather. We make every attempt to reschedule events. If an event is rescheduled, refunds are not issued unless in extreme instances due to health or other serious issues.
+ What do I do if I have tickets to a canceled show?
If you have tickets for an upcoming performance, our ticket office will contact you (by email, if applicable) to outline your options: (1) donate the value of your tickets as a tax-deductible gift to SMPAC to support future programming, (2) request a credit for the amount of your tickets in the form of a gift certificate that has no expiration and can be used on a future SMPAC show or (3) receive a refund. Your refund check would be issued from the School District of South Milwaukee. We appreciate your patience as we navigate this process.
+ What are my options if I had tickets to a show that was rescheduled, not canceled?
Your tickets are valid for the new date and time, as emailed to all ticketholders. If you cannot make the new date, please refer to the email for your options or call the box office.
+ How do I receive a refund?
All ticket sales are final. If a show was rescheduled or canceled, refer to your email for your options or call the box office.
+ Is there a part of the theatre where the sound/acoustics are best?
No, we went to great lengths to balance the theatre's natural acoustic properties, and our state-of-the-art sound system is designed to bring clear and uniform sound to every seat. "Good sound" is extremely subjective however, and it is not uncommon for us to get both positive and negative feedback from patrons seated near one another at a specific performance. Contact our director with any questions or concerns. We want to do our best to make sure your experience here is positive.
+ What if the volume of the show is too loud for me?
Foam earplugs are available from the House Manager, a volunteer or at the Box Office free of charge.
+ What can I do if someone seated near me is loud or interfering with my enjoyment of the show?
Please see an usher or House Manager. They will help resolve the issue. We encourage all patrons to be respectful of one another so that everyone can enjoy the show!
+ Does the theatre have first aid in case of an emergency?
Yes. Please see an usher or House Manager if you need first aid or have any sort of medical emergency.
+ What happens if the fire or tornado warning alarm activates during a show?
If a fire alarm activates during a performance, if can be for a real emergency or false alarm. In either situation, all patrons must immediately exit the facility. If a tornado alarm activates during a performance, patrons will be led to the safest part of the building on the lower level. When emergency services determines that the venue is safe for return, venue and artist management will determine is the show will continue. An announcement will be made as soon as the situation is cleared.
+ Is there a place to check my coat?
No, SMPAC does not have a place to check your belongings. Keep in mind that the theatre may be moderately cool at the request of our touring artists. We recommend bringing a sweater or light jacket throughout the year.
+ Do you have a lost and found?
Yes. Contact the Box Office.
+ Where can I eat?
Please visit our sponsor Skyline Catering (Deli with carry out entrees and sandwiches). For a list of others, see "Plan Your Visit" under BOX OFFICE.
+ Where can I stay?
We are located just 7 miles east of Mitchell International Airport. Please consider SMPAC’s Official Hotel Sponsor, Courtyard Marriott by the Milwaukee Airport. Mention “South Milwaukee Performing Arts Center” for the special rate when you call (414) 747-4405 to make reservations!
+ I am interested in sponsoring a performance at the theatre. How do I do this?
There are many creative opportunities for you and your company or business to sponsor activities or items and thereby gain recognition and make it possible for our not-for-profit to bring world-class performances to South Milwaukee. Contact us.
+ Can I rent the theatre for a private function?
Yes, South Milwaukee Performing Arts Center is available for rental to appropriate organizations for certain functions. See our Facilities & Rental page for details.
+ Can I volunteer?
Yes, as a non-profit organization, we rely on volunteers for many important positions. Contact us.
+ Are you a non-profit organization?
Yes, SMPAC is part of the School District of South Milwaukee. We receive financial support from the SMPAC Council, a 501 (c)3 non-profit organization (EIN 20-3124178).
+ How can I give the gift of performing arts?
South Milwaukee Performing Arts Center has gift certificates available for recipients to use in full or for partial payment for event tickets. Please call our box office or purchase online.
